1.1 These Terms, available on the Company’s mobile application and Website, together with all the other documents referred to in them, constitute a legal contract that applies to and governs the relationship between you and the Company and is valid for all betting activity conducted with the Company, trading as betPawa.
1.2 These Terms shall be valid for all betting activity conducted with the Company. The Company has the right to use the betPawa brand (website, name, logo, etc.) for so long as the licence agreement with the owner of the betPawa brand remains in place.
1.3 Please read, understand, and agree to these Terms before registering an account with the Company. If you have any questions, contact us for clarification beforehand.
‘Client’, ‘you’, or ‘your’ means an individual natural person who is registered with the Company to use the betPawa Website.
‘Company’, ‘we’ and ‘our’ means the company: Hotspot Mozambique Lda, duly incorporated and licensed under the laws of Mozambique, with company number 105010422, whose registered address is Parcela No. 3379, Talhão No. W3/1, Província de Maputo, distrito de Matola, bairo de Txumene 1, Mozambique.
‘Country’ means the territory of Mozambique.
‘Prohibited Activity’ has the meaning as defined without limitation in clause 6 of these Terms.
‘PSP’ means a third-party payment service provider.
‘Regulator’ means the statutory authority of Ministry of Economy and Finance, General Gaming Inspectorate vested with the responsibility to regulate gaming and betting activities.
‘Services’ means games of chance provided on the Website, including but not limited to sports betting and online casinos.
‘Sportsperson’ means athletes, coaches, managers, referees, umpires, team staff, and any individuals affiliated with a sports team or sports organisation participating in a professional or amateur sports league, competition, or event.
‘Terms’ means these Terms and Conditions, including our Privacy Policy, our Cookies Policy, the Sports Betting Rules, Casino / Live Casino Rules, Virtual Games Rules, and terms applicable to promotions, all of which form an integral part of these Terms, which are binding on the Client.
‘Website’ means the website: www.betpawa.co.mz, including its mobile applications.
3.1 The Terms can be changed at any time by the Company at its discretion, including to comply with applicable laws and regulations and/or to keep up to date with changes to the Website, the Services we offer, and/or our business practices. All changes will become effective upon their publication on the Website unless stated otherwise.
3.2 The Company will notify Clients of any major amendment through a notification on our Website. We may also from time to time make minor/non-material changes to the Terms. These minor changes will not necessarily be notified to you and so you should check the Terms regularly for any such changes. Clients are required to accept the modified Terms before continuing to use the Website.
4.1 By registering an account on the Website, you warrant and confirm that:
4.1.1 you are 18 years of age or older,
4.1.2 all the personal details and documents you have provided upon registration are correct,
4.1.3 you are fully competent and have the mental capacity to enter a binding legal contract,
4.1.4 you have not been excluded or prohibited from gambling (whether online or in person) whether voluntarily or otherwise,
4.1.5 you are the rightful owner of the money which you at any time deposit in your account, and but without limitation, you are not depositing money originating from criminal and/or other illegal activities,
4.1.6 you are not depositing money through a payment method, that is neither in your name nor owned by you,
4.1.7 you are not depositing money through any third-party payment method that is directly funded by a third-party payment method, or through a business account,
4.1.8 you fully understand and accept these Terms.
As part of the account registration process, you shall be required to provide certain personal information and documentation to verify your identity.
4.2 By using our Website and Services, you acknowledge and accept that such use is entirely at your discretion, risk, and choice. Additionally, you agree that access to and use of our Website is solely for your entertainment and non-commercial purposes. In doing so, you affirm that you are acting on your behalf and further acknowledge that any activities that violate these Terms are strictly prohibited.
4.3 By accepting these Terms, you are fully aware that there is a risk of losing money when gambling and you are fully responsible for any such loss. Concerning your losses, you shall have no claims against us or any of our partners, or respective directors, officers, or employees.
4.4 By registering an account and generally using our Website, you represent, warrant, and agree that you will comply with all laws, statutes, and regulations in relation to your use of our Website. We shall not be held liable for any unauthorized or illegal use of your account or our Website. By accepting these Terms, you agree to cooperate with us in ensuring compliance with all applicable laws and regulations.
4.5 It is your sole and exclusive responsibility to ensure full compliance with all laws and regulations governing online activity and/or gambling in your location within your country. We shall not be held liable in any circumstances where your use of the account or the Website violates any applicable laws.
4.6 You are expected to always abide by these Terms, and you accept that any breach could lead to consequences, including but not limited to account suspension and closure, cancellation of bets, and forfeiture of winnings.
5.1 All payouts via bank transfers and mobile money wallet shall only be made to the same natural person who registered and owns the account on the Website and who has requested the payout. The personal details associated with the account must match the details of the bank account or mobile money wallet holder to which the payout is being requested.
5.2 Clients are strictly prohibited from selling, transferring, assigning, or otherwise allowing third parties or other Clients to use their accounts. If the Company becomes aware of or is notified of any such activity, the relevant account may be permanently closed, any unsettled bets may be voided, and all winnings may be forfeited. Additionally, the Company reserves the right to seek further damages as appropriate.
5.3 Upon registering an account, the Client is responsible for ensuring the accuracy and completeness of all information and documents provided. The Company reserves the right to permanently close any account if the information or documents provided are found to be false, incomplete, or inaccurate.
5.4 Each account is uniquely associated with a specific telephone number, and all transactions related to the account are linked to that telephone number. Funds may not be transferred between accounts or from one telephone number to another.
5.5 You may only register one (1) account. The Company retains the right to close any or all accounts of any Client who has registered multiple accounts under their name, or under different names, if it has reasonable grounds to believe that those multiple accounts (even if under different names) have been registered with the intention of deceiving or misleading the Company by masking the totality of the betting activity of any individual or syndicate or to defeat the Company’s bet limits. The Company also reserves the right to cancel any transactions related to such accounts.
5.6 Upon registering an account, the Client is responsible for maintaining the confidentiality of their Website account access details. Any transactions conducted where the login details have been entered will be considered as actions taken by the Client. The Company shall not be liable for any claims arising from the Client's failure to protect or safeguard their account access details, including any unauthorized sharing or disclosure of such information to another under any circumstances. For the purpose of clarity, a Client is never to share or disclose their Website account access details to another party for betting or gaming purposes. If the Client suspects their username and password have been compromised or are being used by a third party, they must promptly notify Customer Support.
5.7 The Client has the right to request the permanent closure or temporary suspension of their account at any time by submitting a request to Customer Support.
5.8 If there are any changes to your registration, personal, or financial details relevant to your account (such as debit card information, name, or telephone number), you are required to notify us promptly. Failure to do so may result in the decline of transactions. You may update certain information directly through your account; for other changes, you must contact Customer Support to request the necessary amendments. The Company will not accept any liability or responsibility for declined transactions resulting from incorrect details if you have failed to notify us of any changes or provide accurate information. Should your payment method be lost, stolen, or converted to a business account, or if any of your credentials are compromised, you must immediately inform us by contacting Customer Support.
6.1 If you suspect that an individual is engaging in any of the prohibited activities outlined in Clause 6, you agree to promptly report the matter to us by contacting Customer Support.
6.2 We strive to ensure that the use of our Website and Services provides a fun, safe, and enjoyable experience for our Clients. Accordingly, we reserve the right to monitor activity on the Website and the use of our Services for any inappropriate language or behaviour. Such conduct may result in corrective action, including but not limited to the permanent closure of the offending account.
6.3 We reserve the right to monitor all client activity on the Website and the Services for any illegal conduct, criminal activity, dishonesty, cheating, irregular play, bad faith, fraudulent activity and problem gambling. All such activities are expressly prohibited and may result in the immediate permanent suspension of the offending account.
6.4 The following, without limitation, are expressly prohibited activities concerning the use of our Website and Services:
6.4.1 The exploitation or misuse of bugs, glitches, disconnections, or other similar errors or malfunctions of the Website,
6.4.2 The use of any form of artificial intelligence, automated scripts, or bots,
6.4.3 Hacking, attempting to compromise, or otherwise abusing the Website, including any servers, software, or other components associated with the Website or our Services,
6.4.4 Using software or tools to bypass any geographic restrictions applied to the Website or to conceal your actual location, including but not limited to the use of VPN service,
6.4.5 Engaging in match-fixing, cheating, or collusion,
6.4.6 Participating in, assisting, or facilitating any form of criminal activity,
6.4.7 Any form of fraudulent or illegal activity,
6.4.8 Engaging in abusive chargeback practices,
6.4.9 Attempting to disrupt the Website and any of our Services or circumventing the technical measures implemented by us to maintain the security and integrity of the Website and Services,
6.4.10 Using a credit card or any other credit-based payment method as a source of funds in your account,
6.4.11 Using a payment method whether directly, via a digital wallet, or through a mobile money wallet that is not registered in your name to deposit into your account, regardless of whether you have obtained authorization from the owner of the payment method,
6.4.12 Utilizing a stolen, cloned, or otherwise unauthorised payment method as a source of funds for your account, or depositing money into your account derived from illicit, criminal, or otherwise illegal activities,
6.4.13 Engaging in the manipulation of any promotional or bonus features,
6.4.14 Utilizing the Website and/or our other Services for purposes other than for your personal use,
6.4.15 Allowing or permitting whether intentionally or unintentionally, another individual to use your account,
6.4.16 Using a payment method for deposits and withdrawals which is registered under a different name to the name you have used to register your account,
6.4.17 Depositing or withdrawing funds through a payment method associated with or belonging to a third-party corporate or business account, including businesses where you may be a sole shareholder,
6.4.18 Becoming or being declared bankrupt,
6.4.19 Engaging in any aggressive, obscene, or otherwise offensive behaviour towards our Clients, directors, officers, Customer Support staff, or employees, including the chat functionality on the Website,
6.4.20 Providing false, incorrect, incomplete, or misleading personal details to register your account, or making any subsequent changes to such information that are false, incorrect, incomplete, or misleading; and/or
6.4.21 Providing false, incorrect, incomplete, or misleading documentation, including to complete our Verification of Identity or Anti-money Laundering checks (pursuant to Clause 19).
6.5 Legal Proceedings: We reserve the right to take any necessary actions in the event of suspected Prohibited Activity, including blocking accounts, freezing funds, and initiating legal proceedings. Any criminal or suspicious activities may be reported to the relevant authorities.
6.6 Fraudulent Activity and Payment Disputes:
In the event of suspected fraudulent activity, including but not limited to the use of stolen payment methods or any other prohibited activities, we reserve the right to suspend or block any account, reverse any payouts, and recover any funds or winnings associated with such activity. Furthermore, we are entitled to notify the relevant authorities or regulatory bodies regarding any suspected payment fraud or other unlawful conduct. We may also engage third-party collection agencies to recover any outstanding payments arising from fraudulent actions.
Notwithstanding the above, we shall not be held liable for any unauthorized use of mobile money wallets, credit cards, or debit cards, regardless of whether such cards or wallets were reported as stolen.
6.7 Irregular Play: Your activity on the Website and use of the Services are reviewed by the Company for any irregular betting patterns, at the Company's sole discretion. If it is determined that you have engaged in irregular gameplay, the Company reserves the right to withhold any withdrawals and/or to confiscate any winnings accrued because of such activity.
6.8 In accordance with Mozambique law, sportspersons are strictly prohibited from directly or indirectly engaging in any betting activities related to games or events within competitions or leagues in which they are participants, whether directly or indirectly. This prohibition extends to individuals who may hold a conflicting role that could influence or cast doubt upon the outcome of a bet. Indirect participation includes but is not limited to, the provision of insider or confidential information regarding a Sportsperson’s league or competitions to facilitate betting. Such information may encompass details about a team’s strategy, player injuries, or other factors that could potentially influence the outcome of a game or event and that are not publicly available.
Any breach of this policy will result in the immediate and permanent closure of the Client’s account. The Company further reserves the right to withhold any winnings or bonuses associated with such prohibited betting activities.
6.9 In cases where multiple bets include the same single selection, such bets may be treated as a single bet. When this occurs, all bets, except for the first bet placed, may be deemed void. For example, this may apply in situations where a specific selection is repeatedly included in several bets alongside other low-priced selections.
6.10 In instances where there is evidence of a series of bets, each containing the same or very similar selections, having been placed by or on behalf of the same individual, syndicate, or group of individuals, the Company reserves the right to void such bets.
6.11 If you have participated in betting activities in a professional capacity, or in conjunction with other Client(s) as part of a club, group, or similar organisation, or have placed bets in a coordinated manner with other Client(s) involving the same or substantially similar selections, the Company reserves the right, at its sole discretion, to limit the total maximum payout for the combined value of such bets to the equivalent of the maximum payout limits applicable to a single Client. The Website and account are intended solely for individual use and personal entertainment only.
6.12 The Company will make all reasonable efforts to ensure the accuracy of the information displayed on the Website, including times, results, and venues. However, despite these efforts, the Company shall not be held liable for any inaccuracies or errors in such information.
6.13 The Company reserves the right to withhold payment and to declare bets on an event void if there is evidence suggesting that the integrity of the event has been compromised, or match-fixing or rigging has occurred. Such evidence may include but is not limited to, the size, volume, or pattern of bets placed with the Company across any or all of our betting channels.
6.14 It is strictly prohibited for Clients to engage in any activities that violate applicable laws regarding gambling, including but not limited to collusion, fraud, and the use of unauthorized payment methods.
7.1 The Company reserves the right to refuse your registration as a Client and may, at its sole discretion, elect to deregister, suspend, or exclude you temporarily from the Website, or permanently close your account, at any time, for any reason, or without providing any reason.
7.2 You acknowledge that the Company has no obligation to provide prior notice of any decision to refuse, deregister, exclude, or suspend you as a Client. Furthermore, the Company is not required to provide any reasons for such decisions.
7.3 If the Company deregisters, excludes, or suspends you, we shall have the unlimited right to:
7.3.1 withhold payment to you of any contested funds, including but not limited to deposits, refunds, bonuses, free monies, credits, payouts, or any other similar amounts, to the extent permitted by law;
7.3.2 establish specific criteria with which you must comply to gain or maintain access to your account and, if applicable, the Website in general; and
7.3.3 provide relevant information about you to law enforcement agencies if your deregistration, exclusion, or suspension is due to fraud or any other form of illegal misconduct. By agreeing to these terms, you irrevocably authorize us to take such actions.
7.4 If you wish to voluntarily suspend your account temporarily, you may contact our Customer Support. During the suspension period, your funds will be inaccessible and cannot be withdrawn; however, any remaining balance will stay in your account. Should you request the reopening of a temporarily suspended account, it will be reactivated subject to the Terms and conditions in effect at the time of reactivation.
7.5 The Company reserves the right to temporarily suspend your account if we have reason to believe you have engaged in any Prohibited Activity. During this suspension, your account will remain inaccessible while the matter is investigated, and we may contact you to request further additional information or documentation. If, following our investigation, the Company determines (acting reasonably) that the issue has been resolved to our satisfaction, the suspension will be lifted. However, if the Company reasonably concludes that you have engaged in Prohibited Activity, the Company will permanently close your account with immediate effect. In such cases, your details may be provided to the relevant regulatory authority or other appropriate external third parties. Be advised that during the suspension, you will not be able to access or withdraw any funds from your account. Any balance will remain on hold pending the completion of the investigation.
7.6 The Company reserves the right to restrict access to, temporarily suspend, or permanently close your account as necessary to comply with regulatory or legal requirements and/or to adhere to the terms of our licence.
7.7 The Company reserves the right to terminate (i.e. permanently close) your account, including your username and password if we determine that you have breached any of these Terms or any other applicable rules or if your actions are deemed to be inconsistent with the intent and spirit of these Terms.
7.8 You acknowledge and agree that the Company is not required to provide prior notice of any such termination of your account.
7.9 The Company reserves the right to exclude Clients from access to the Website. In such cases, the Company may decline deposits into or withdrawals from your account. A refund of any residual credit balance in the account will be permitted unless a breach of these Terms has occurred. If the account has been terminated due to a violation of these Terms or involvement in Prohibited Activities, the residual credit balance may be forfeited. The same procedure will be applied to any open bets that result in winnings.
7.10 You may terminate your account at any time by accessing the account settings or by contacting our Customer Support.
7.11 Upon the termination of your account, any remaining funds in the account will be refunded to you, except where these Terms permit us to withhold payment (including any bets placed on events that have yet to occur at the time of account closure). If you have placed any bets on events that have not yet taken place at the time of account closure, you must use the cash-out feature to withdraw your funds or forfeit the funds. Bets will not be carried forward if the account is terminated.
7.12 Should your account become dormant, defined as a period of twelve (12) consecutive months of inactivity, (i.e. without any deposit, withdrawal, or bet placement) the Company reserves the right to impose a monthly administration fee or to terminate the account.
7.13 Within thirty (30) working days of the account becoming dormant (as defined in Clause 7.12), the Company reserves the right to make all reasonable efforts to return any outstanding balance to your nominated bank account or mobile money wallet, if feasible.
7.14 The return payment will be made to the last registered mobile money wallet or bank account in your name, as reflected in your account details.
7.15 Where payment cannot be made to the last registered mobile money wallet, the remaining balance shall be handled following any lawful direction issued by the Regulator.
8.1 Clients may deposit or withdraw funds from their account using any of the payment methods currently available on our Website. The Company reserves the right to verify the Client’s identity upon receipt of any deposit or withdrawal request.
8.2 The Company may utilize PSPs to process deposits and withdrawals from your account. You hereby authorise the Company to engage PSPs, as necessary, to facilitate and process such transactions.
8.3 Deposits and withdrawals may be subject to charges or taxes imposed by the Client’s PSPs. The Company shall not be held liable for any such fees or charges. It is the Client’s responsibility to familiarize themselves with these charges before making any deposits or withdrawals from or to their account.
8.4 The Company may require you to make or maintain a minimum deposit in your account to access and utilize the Website and any of the Services offered. Once the deposit is made, you may place bets up to the amount available in your account.
8.5 Placing bets on credit is strictly prohibited; specifically, the account balance may not be allowed to go into overdraft.
8.6 The Company is not a bank or financial institution, and the balance held in your account will not accrue interest. The Company does not offer any credit facilities.
8.7 You may withdraw your real money deposits, and any winnings held in your account at any time, subject to the following conditions:
8.7.1 all payments made into your account must be confirmed as cleared and must not have been chargebacks, reversals, or any other cancellations;
8.7.2 any identity or anti-money laundering checks required by us have been completed to our reasonable satisfaction. If we have requested information from you to complete these checks, any delay in providing such information may result in additional delay when processing withdrawals; and
8.7.3 there is no ongoing investigation regarding your account or any bet you have placed.
8.8 The Company does not accept deposits or facilitate withdrawals by cheque or cash.
8.9 Winnings may not be transferred, substituted, exchanged, or redeemed for any other price.
9.1 Any complaint must be promptly reported to our Customer Support. The Company will make every reasonable effort to resolve and settle amicably any complaint arising out of or in connection with these Terms.
9.2 In the event of any dispute, the Client and the Company agree that the records maintained in the Company’s server logs shall be considered the definitive source of information in determining the outcome of any complaint or claim.
9.3 In the event of a dispute between the Client and the Company, both parties agree to first attempt to resolve the issue through internal discussions. The Client should submit a formal complaint in writing to the Company’s Customer Support team, who will acknowledge receipt of the complaint within three (3) business days. The Company will then review the complaint and provide a resolution or response within five (5) business days from the date of acknowledgment. If the dispute is not resolved to the satisfaction of the Client within five (5) business days, the Client may escalate the matter as per the procedure outlined in the Complaints Resolution Process, which is available on demand from the Customer Support agent assigned to the Client’s compliant matter.
9.4 In the event that a dispute remains unresolved following the Complaints Resolution Process, the dispute may be referred by the Client within fourteen (14) days to:
9.4.1 the Regulator; or
9.4.2 the courts of Mozambique which have exclusive jurisdiction to resolve disputes arising out of these Terms.
10.1 Each Client is responsible for verifying that the bet details and the amount staked are accurate before confirming a bet. Once confirmed, a bet cannot be modified or cancelled by the Client.
10.2 A bet submitted to the Company does not become valid until a numbered bet slip has been issued by the Company. The Company reserves the right to refuse, accept, or partially accept any bet submitted.
10.3 Where the Company wholly or partially refuses a bet, the amount deducted shall be refunded to the Client’s account.
10.4 Once you receive confirmation of your bet, the value of your stake will immediately be deducted from your account balance.
The Company reserves the right to modify the maximum and minimum stake amounts, as well as maximum winnings applicable to specific Services. These changes will be reflected in the relevant sections of the Website. It is your responsibility to review these terms each time you log in.
12.1 Under certain circumstances, a bet is confirmed, or a payment may be processed in error.
12.2 The following is a non-exhaustive list of such circumstances:
12.2.1 Where the prices (odds) offered by the Company are substantially different from those generally available in the market;
12.2.2 Where a bet involving dependent events is inadvertently accepted due to a human or technical error;
12.2.3 Where an error occurs in the settlement (resulting) process while calculating or crediting the amount of winnings to the Client’s account;
12.2.4 Where a deposit or withdrawal is inaccurately recorded.
12.3 In such cases, the Company reserves the right to rectify all financial transactions, cancel any accepted bets associated with the error, or re-settle bets at the correct price (odds), being the price (odds) that should have applied at the time the bet was placed.
12.4 Where a manifest error, mistake, or system failure results in an incorrect price (odds) or line being applied to a bet, the bet, or the affected portion of the bet, shall be deemed null and void.
12.5 In the event of a Website or system malfunction, all bets shall be considered void. The Company reserves the right to void any winnings obtained because of hardware or software errors or malfunctions. The Company shall not be liable for any loss incurred by you because of such suspension or delay.
12.6 Should you have withdrawn any such winnings, you agree to return them to the Company upon request. In the event that the balance of your account becomes negative as a result of such an occurrence, it is your responsibility to promptly deposit the necessary funds to rectify the negative balance. Failure to do so may result in temporary suspension or termination of your account, and the Company reserves the right to seek further damages.
12.7 Clients found to be abusing such errors or malfunctions may have their account closed, and any deposits and/or winnings shall be forfeited.
12.8 Where any error or malfunction becomes apparent or suspected by you, you agree to immediately cease your use of the relevant service and promptly report the issue to our Customer Support team.
13.1 Trademarks, domain names, logos, images, audiovisual works, literary works, and any other materials used by the Company on the Website or in connection with the Services provided by the Company are protected by copyright and shall remain the exclusive property of the relevant licensors or owners. These materials may not be modified, reproduced, or redistributed without the prior written consent of the Company and the applicable licensor.
13.2 You acknowledge and agree that the materials and content available on the Website are provided solely for your personal, non-commercial use. Any other use of such content is strictly prohibited. You agree not to assist or facilitate any third party in copying, reproducing, transmitting, publishing, displaying, distributing, commercially exploiting, tampering with, or creating derivative works of such materials and content. Furthermore, you agree not to use the Website for the development, training, fine-tuning, or validation of bots, artificial intelligence systems, or any similar technologies and models.
14.1 Access to and use of the Website may be prohibited or restricted in certain jurisdictions, including, but not limited to, the United States or member states of the European Union. The Company does not represent or warrant that the content available on or through the Website is appropriate or accessible in all jurisdictions.
14.2 Each Client is solely responsible for determining whether their use of the Website complies with the applicable laws of the jurisdiction in which they are located at the time of use.
14.3 The Website does not constitute an offer, solicitation, or invitation by the Company to use betting or other services in any jurisdiction where such activities are, or maybe, illegal.
15.1 The Company does not guarantee the continuous, uninterrupted availability or functionality of the Website or Services and shall not be held liable to the Client for any damages, losses, costs, loss of profits, or any other disadvantage incurred in connection with any disconnection from or unavailability of the Website (whether planned or unplanned), or any of the Services provided by the Company, or in relation to any events that may be deemed as force majeure under these Terms. The Company reserves the right to suspend, withdraw, or restrict access to all or any part of the Website or Services (including, but not limited to, Customer Support) for business or operational reasons. Reasonable notice of any such suspension or withdrawal will be provided to the Client, where practicable.
15.2 A force majeure event shall include but is not limited to, accident, fire, war, civil unrest, pandemic, epidemic, quarantine, breakdowns of communication channels or facilities, explosion, earthquake, floods, storm, national or industrial strikes, uprisings, or any other similar events or circumstances beyond the Company’s control, which the Company could not reasonably have anticipated, avoided, or mitigated.
15.3 The Company shall not be held liable for any direct or indirect damage or loss arising from the Website, its contents, or content provided by third parties. The Company shall also not be liable for any failures or malfunctions resulting from the Client’s electronic equipment used to access the Website or any issues attributable to the internet service provider employed by the Client during such access.
15.4 The Company makes no representations or warranties regarding the accuracy, completeness, or timeliness of the information and services provided on its Website and assumes no liability for any errors or omissions therein.
15.5 Where the Website contains links to third-party websites or resources, such links are provided solely for your convenience and informational purposes. These links should not be construed as an endorsement or approval by the Company of the linked websites or the information accessible therein. The Company has no control over the contents of such third-party websites or resources and shall not be held liable for any direct or indirect loss or damage arising from your access to or use of those websites or resources.
15.6 The Company does not warrant that the Website will be secure or free from bugs, viruses, or other harmful components. You are solely responsible for configuring your information technology, computer programs, and devices to access the Website, and ensuring the use of appropriate virus protection software. The Company shall not be held liable for any direct or indirect loss or damage arising from the presence of bugs, viruses, or other harmful elements on the Website.
You are solely responsible for any taxes applicable on any prizes and/or winnings you receive from your use of the Website and Services, in addition to any taxes that, under applicable law, must be withheld and remitted by us on your behalf. We will deduct any applicable taxes from your prizes or winnings before crediting your account. Consequently, you acknowledge and agree that the amounts you receive will be net of such deductions.
17.1 The Company retains the right to verify the age of any Client. It may exclude Clients from its Services if there is any reasonable doubt regarding their compliance with the minimum legal gambling age requirements.
17.2 Any Client identified as being underage while using an account on the Website shall forfeit all winnings, and their account shall be closed. Underage gambling constitutes a criminal offence and will be dealt with accordingly.
18.1 We are committed to providing an enjoyable online gambling experience, while acknowledging that gambling may pose risks for a minority of individuals. In recognition of this, we actively promote responsible gambling and encourage you to utilize the various responsible gambling features available to help you manage your account effectively.
18.2 We refer you to our Responsible Gambling Policy available on the Website for full details.
19.1 You warrant that the information provided during registration or updating of your account is accurate and that you are the rightful owner of any funds deposited into your account at any time.
19.2 You authorise the Company to conduct verification checks periodically, as may be required by the Company or by third parties, including, but not limited to regulatory bodies, to confirm the accuracy of the information provided.
19.3 You agree that, from time to time and upon our request, you may be required to provide additional details regarding any information you have previously provided to the Company, including but not limited to details relating to any deposits made into your account.
19.4 In certain circumstances, the Company may need to contact you and request further personal information including but not limited to proof of identification (e.g. passport, identification document), proof of address, utility bill, or financial details. Until such information is provided to the Company’s satisfaction, the Company reserves the right to suspend or limit activity related to your account.
19.5 If the Company reasonably believes that deliberately incorrect information has been provided, it reserves the right to retain any amounts deposited or any winnings associated with your account.
20.1 From time to time, we may offer bonuses or promotions, which will be governed by these Terms and the specific terms applicable to each promotion.
20.2 Promotions are offered at our discretion and may be restricted on an individual account basis at any time.
20.3 We reserve the right, without the obligation to provide reasons, to exclude you from receiving selected bonuses, promotions, or any other offers introduced by us from time to time.
20.4 We may also prevent you from taking part in or completing, any bonuses or promotions, including those you are currently engaged in, if required to do so for legal or regulatory reasons including those related to safer gambling.
20.5 The Company reserves the right to remove any promotion from the Website at any time, without prior notice or the need to provide a reason.
21.1 By using the Website and accepting any prize and/or winnings, you consent to be contacted by us and to advertise and promote the winning event, without additional compensation, except where prohibited by law. Your name will only be used for such purposes if you provide written consent to do so.
21.2 The Company reserves the right to advertise all Client winnings, regardless of the amount, and to use such winnings in its marketing campaigns. In this regard, Clients may be asked to provide photographs and/or participate in photographs and videos, which may be used by the Company for future marketing and public relations purposes, without any time or geographical limitations. You have the right to refuse to provide such photographs or participate in such photographs and videos. If necessary or specifically requested, the Company will make reasonable efforts to disguise the Client's identity for marketing and public relations purposes.
For assistance with your account, including password recovery or bet management, please refer to our Help page on the Website.
For guidance on betting rules, including event cancellations, please refer to our Sports Betting Rules, our Casino / Live Casino Rules, and our Virtual Games Rules on the Website.
For details on how the Company collects, processes, stores, and uses your data, please read our Privacy Policy on the Website.
For information regarding our use of cookies, please read our Cookies Policy on the Website.
26.1 If the Company elects not to enforce any provision of these Terms or any other provision published on the Website, such decision shall not affect the validity or enforceability of the remaining provisions, which shall remain in full force and effect.
26.2 If any provision of these Terms is determined by any court or other competent administrative body to be invalid or unenforceable, such invalidity or unenforceability shall not affect the validity or enforceability of the remaining provisions, which shall remain in full force and effect.
26.3 In such instances, the provision declared invalid or unenforceable shall be amended in accordance with the applicable law to reflect the Company’s original intent as closely as possible.
These Terms are personal to you and may not be assigned or transferred to any third party without our prior written consent. The Company reserves the right to assign, transfer, or delegate any of its rights and obligations under these Terms to any third party, provided you are appropriately notified in advance of such assignment, transfer or delegation, and that you are given a reasonable period to either accept to remain under the contract with the third party or to exercise your right to terminate the contract.
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